Terms and Conditions of Sale

These terms and conditions together with the documents referred to in them tell you the basis on which we will supply to you our goods ("Goods"). Please read these terms carefully before ordering any Goods from us. By ordering any of the Goods you agree to be bound by these terms.

IN PARTICULAR WE DRAW YOUR ATTENTION TO CLAUSE 16 BELOW WHERE WE LIMIT OUR LIABILITY TO YOU.

You should retain a copy of these terms for future reference.

1 - INFORMATION ABOUT US

  • 1.1 The Goods are provided (and/or promoted as per clause 6) by Allmakes PR2 4x4 Limited t/as Frogs Island 4x4 and may be provided under our brand Allmakes4x4.com ("we/us/our").
  • 1.2 We are registered in England and Wales and have our registered office and main trading address at 188 Park Drive, Abingdon, Oxon OX14 4SR.
  • 1.3 Our company number is 2051551 and our VAT registration is GB 334 3173 24.

2 - YOUR STATUS

  • 2.1 By placing an order with us, you warrant that:
  • 2.1.1 you are legally capable of entering into binding contracts;
  • 2.1.2 you are a Consumer (not a business, trade, profession or acting in the capacity of a director, sole trader or partner) and you are at least 18 years old;
  • 2.1.3 the information you provide to us during the process of placing an order for Goods is accurate, complete and not misleading.
  • 2.2 You acknowledge that clause 5 does not apply unless you are purchasing Goods by mail order as a consumer (in other words, other than in the course of a business, trade or profession) ("Consumer");

3 - APPLICATION

  • 3.1 These terms and conditions apply to all sales of Goods provided by us to you.
  • 3.2 If you are purchasing Goods via our website, subject to clause 5, no contract for the supply of Goods ("Contract") will come into existence until we despatch the Goods and send you an email confirming that your Goods have been despatched.
  • 3.3 Each order for Goods by you to us will be deemed to be an offer by you to purchase Goods subject to these terms. Each order placed by you to us for Goods and accepted by us will constitute a separate contract.
  • 3.4 You must ensure that the terms of your order and any applicable specification are complete and accurate.
  • 3.5 These terms will be incorporated in the Contract to the exclusion of all other terms and conditions. They supersede all prior dealings, negotiations, representations or agreements between us in respect of the subject-matter of the Contract whether written or oral.
  • 3.6 No variation or amendment of this Contract will be valid unless in writing and signed by you and our authorised representative.

4 - GOODS AND SERVICES

  • 4.1 All brochures, specifications, drawings, catalogues, particulars, shapes, descriptions and illustrations, application guides and information, price lists and other advertising matter are intended only to present a general idea of the Goods described in them and the images of the Goods on the website or otherwise are for illustrative purposes only.
  • 4.2 We reserve the right to deliver Goods of a modified design provided that any difference does not make the Goods unsuitable for any purpose you have made known to us.
  • 4.3 The Goods will conform in all material respects to any sample provided to and accepted by us. The Goods will conform in all material respects with any specification provided to and accepted by us. We reserve the right to amend any design or specification without prior notification provided that it does not adversely affect the performance of the Goods.
  • 4.4 All Goods supplied by us are subject to availability. We reserve the right in the event that we cannot supply you with the Goods that you have ordered, to supply you with substitute goods of equivalent or matching quality. In the event that you do not accept such substitute goods, we shall arrange and be responsible for the cost of collecting such substituted goods from you; subject to the goods being in the condition as provided at clause 5.3 and 6.5.3.
  • 4.5 We retain all copyright and title to all documentation relating to Goods delivered to you by us. This documentation may only be used for the purposes intended in the Contract and not for any other purpose without our permission. It must be returned on demand.
  • 4.6 Technical specifications are approximations unless specifically stated otherwise.
  • 4.7 You will not remove, alter, deface, obfuscate or tamper with any of the trade marks, names or numbers affixed to or marked on the Goods nor allow anyone else to do so.
  • 4.8 We prohibit the audio or video recording of on-site professional or technical Services, or training and consultancy without the prior written consent of us.

5 - CONSUMER RIGHTS, RIGHT TO CANCEL

  • Clause 5 only applies if you are a Consumer AND purchasing Goods by mail order or from our website (Allmakes4x4.com).
  • 5.1 In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel the Contract (subject to clause 5.8 below) for any item bought on the Website for a full refund within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Good(s).
  • 5.2 To exercise the right to cancel email customer services on sales@frogsisland4x4.com, or call 01235 832900, or write to us at Frogs Island 4x4, 188 Park Drive, Abingdon, Oxon OX14 4SR to inform us of your decision to cancel your order by a clear statement (setting out your name, geographical address, order number and, where available, your telephone number and an e-mail address). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  • 5.3 If you cancel the Contract under this clause 5, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Please take reasonable care of the goods as we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
  • 5.4 We will make the reimbursement without undue delay, and not later than -
    • 5.4.1 14 days after the day we receive back from you any Goods supplied, or
    • 5.4.2 (if earlier) 14 days after the day you provide evidence that you have returned the Goods, or
    • 5.4.3 if there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel the Contract.
  • 5.5 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.
  • 5.6 You shall send back the Goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the Contract to us. The deadline is met if you send back the Goods before the period of 14 days has expired. You will have to bear the direct cost of returning the Goods.
  • 5.7 If you are responsible for the costs of return and we are collecting the Goods from you, we will charge you the direct cost to us of collection.
  • 5.8 The right to cancel does not apply to the following kind of contracts:
    • 5.8.1 Contracts for the supply of Goods that are made to the Consumer's specifications or are clearly personalised.
    • 5.8.2 Contracts for the supply of Performance Goods as further detailed at Clause 14.
    • 5.8.3 Contracts for the supply of Goods which are liable to deteriorate or expire rapidly.
    • 5.8.4 Contracts for the supply of sealed Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
    • 5.8.5 Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items (such as paint)
    • 5.8.6 Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery; and
    • 5.8.7 Contracts for the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications.
  • 5.9 Allmakes PR2 4x4 Limited shall have no liability for incorrect Goods purchased by you online for foreign registered cars once the cancellation period in this clause 5 lapses. To minimise the purchase of any incorrect Goods we advise that customers with foreign registered vehicles call our specialist sales staff on 01235 832900 or send an email to sales@frogsisland4x4.com, who will offer guidance to customers in respect of the suitability of any Goods prior to purchase.
  • 5.10 Nothing in this clause affects your statutory rights.

6 - PROMOTIONS AND INCENTIVES

  • 6.1 On occasions we will offer promotional codes and discounts herein described as 'Promotional Codes' (including without limitation discounts, offers, promotions, prize draws, vouchers, competitions etc) via different channels to new and/or existing customers.
  • 6.2 By using any Promotional Code, you are agreeing to the following;
  • 6.3 General Terms of usage
    • 6.3.1 A Promotional Code may only be redeemed online at our website allmakes4x4.com.
    • 6.3.2 A Promotional Code cannot be used in conjunction with any other offer, discount or promotion. Only one Promotional Code can be used per transaction/household.
    • 6.3.3 A Promotional Code is redeemed by entering such code at the appropriate point on the online purchase order process for a qualifying purchase or in the case of discounts, vouchers and/or free items, as expressly advertised.
    • 6.3.4 A Promotional Code is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotions. The Promotional Code cannot be used for the purchase of gift vouchers and/or gift cards.
    • 6.3.5 The Promotional Codes are non-transferable and non-refundable.
    • 6.3.6 The Promotional Codes are not available to employees of Allmakes PR2 4x4 Limited or any other associated companies.
    • 6.3.7 We accept no responsibility for Promotional Codes that are illegible, lost, delayed or damaged during any such promotion, on any media or channel delivered via or electronically on the website. Promotional Codes not submitted in accordance with these Terms, or incomplete, illegible, expired or otherwise defective shall be rejected and/or disqualified and our decision is final.
    • 6.3.8 By entering any such Promotional Code, all participants agree to participate in any publicity arising from any awards, free offers etc. and we reserve the right to feature the name, photograph and location of the participant in any future marketing materials, website publications, promotions or competitions and you consent to the same.
    • 6.3.9 By entering any such Promotional Code, your personal data will be held by Allmakes PR2 4x4 Limited for the purpose of administering any Promotional Code and contacting you in relation to the same.
  • 6.4 Period Of Use
    • 6.4.1 A Promotional Code is only valid during the period identified and on the dates and for the products specified in the media it was delivered in.
    • 6.4.2 If no period is specified above, the Promotional Code shall be valid for no longer than 3 days from launch.
    • 6.4.3 We reserve the right to (i) cancel or withdraw any Promotional Code, (ii) refuse to allow any customer to participate in the Promotional Code, (iii) decline to accept orders where, in its opinion the Promotional Code is invalid for the order being placed (iv) exclude any single or group of products from any general promotion (such excluded products can be found during the online order process at the relevant checkout stage upon entry of the Promotional Code, or prior to your purchase by emailing: sales@frogsisland4x4.com) and (v) amend this clause 6 (and we will use reasonable endeavours to notify changes to participants).
  • 6.5 Returns of products or cancellation of order
  • 6.5.1 Your right to cancel under clause 5 shall apply to any Goods ordered and/or received by use of a Promotional Code.
  • 6.5.2 In the case of a free item being offered, all items are subject to availability and we reserve the right to substitute such free item for any reason, for that of similar quality and value.
  • 6.5.3 In the case of a returned order, any free items must be returned as new, at the same time in its original packaging and the product documentation, with proof of the Promotional Code used and at your own cost and risk. The Goods must not have been used and, where applicable, must not have been removed from the sealed clear packaging. This includes electrical items, which are supplied in sealed clear packaging. Failure to return the item as new, or in part, whole or at all, then we reserve the right to deduct the full price of the free part from your credit.
  • 6.5.4 In the case of a credited part or order, only the amount paid (less the cost of any free item if applicable) will be credited.
  • 6.5.5 Where the redemption of a Promotional Code is subject to a minimum spend requirement, redemption is only permitted in respect of the purchase of the qualifying products (as communicated to you when issuing the Promotional Code).
  • 6.5.6 Where a Promotional code has been communicated via email the Promotional Code is non-transferable and the email address provided with the order must be the same as the email address to which the Promotion was sent.
  • 6.6 Where there is any conflict in this clause 6 with any other terms whatsoever attached to any other advertising material in respect of such Promotional Code, this clause 6 shall apply. This clause 6 shall only apply to Promotional Codes and Goods purchased by you using such Promotional Codes and the remaining clauses shall continue to apply otherwise.

7 - PRICES

  • 7.1 all prices are stated in GBP and subject to clause 7.2, the prices of the Goods will be as quoted in our marketing literature from time to time except in cases of error (see clause 7.2.2). The prices may be altered at any time without notification to take into account any increase in our costs (including but not limited to the cost of materials, labour, transport or other overheads, any tax, duty or variation in exchange rates).
  • 7.2 For Goods purchased via our website, the price you pay is the price displayed on this website at the time we receive your order apart from the following exceptions:
    • 7.2.1 "Special Order" means any Goods that are not held in stock by us (a non-stock item) and are therefore ordered specifically as per your request. Payment in full is required for such Special Orders at the time the Special Order is placed with us. Special Orders that are ordered specifically as per your request are non-refundable except at our sole discretion or if the Contract is cancelled as per the terms of Clause 5. In such instance only, Allmakes PR2 4x4 Limited reserves the right to apply a restocking fee of 25% of the price of the Special Order, which shall be deducted from any refund due to you.
    • 7.2.2 While we try and ensure that all our prices on our website are accurate, some prices may be incorrectly listed. If we discover an error in the price of the Goods you have ordered we will inform you as soon as possible and offer you the Goods at the correct price. We are under no obligation to provide Goods to you at an incorrect, lower price, even after we have acknowledged your order or despatched the Goods. If we cannot contact you, we will treat the order as cancelled. If payment has been made and you wish to cancel your order, you will receive a full refund of the price paid;
  • 7.3 Where there is no error in our pricing as per clause 7.2.2 or otherwise, the prices that you pay for the Goods will be those ruling (in the case of Goods) at the date of despatch of the Goods.
  • 7.4 We list prices inclusive of VAT. All prices are exclusive of any other sales tax or duty that may be applicable which will be payable in addition to the price unless otherwise stated.
  • 7.5 Unless otherwise specified, the delivery costs (if any) will be quoted at the time you place your order for Goods. The entire cost of any other mode of transport or any special deliveries other than the standard delivery service we offer, will be borne by you, as will delivery to locations outside of the United Kingdom.
  • 7.6 No allowance will be credited for Goods collected from our premises by you rather than delivered by us.

8 - QUOTATIONS

  • 8.1 Unless otherwise stated all quotations are valid to the end of the calendar month they are issued.

9 - PAYMENT

  • 9.1 Payment of Goods will be made in full to us in GBP without deductions or set-off in cash, credit or debit card and PayPal when an order is placed.
  • 9.2 We reserve the right to charge a credit card surcharge if you elect to pay us by credit card.
  • 9.3 Payments by credit or debit card will only be accepted where the card holder is present in person at our premises or where the card in question has been verified on our Website.

10 - DELIVERY

  • 10.1 The Goods are delivered to you when we make them available to you at a delivery point agreed by us.
  • 10.2 You have legal rights if we deliver any of the Goods ordered late. If we miss the delivery deadline for any Goods then you may treat the Contract as at an end straight away if any of the following apply:
    • 10.2.1 we have refused to deliver the Goods;
    • 10.2.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
    • 10.2.3 you told us before we accepted your order that delivery within the delivery deadline was essential.
  • 10.3 If you do not wish to treat the Contract as at an end straight away, you can give us a new deadline for delivery, which must be reasonable, and you can treat the Contract as at an end if we do not meet the new deadline.
  • 10.4 If you do choose to treat the Contract as at an end for late delivery under clause 10.2, you can cancel your order for any of the Goods or reject Goods that have been delivered. If you wish, you can reject or cancel the order for some of those Goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled Goods and their delivery. If the Goods have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 01235 832900 or email us at sales@frogsisland4x4.com to arrange collection
  • 10.5 Time of delivery will not be of the essence and any delivery date is an estimate only. We will use all reasonable endeavours to avoid late deliveries.
  • 10.6 The quantity of any consignment of Goods as recorded by us upon despatch from our place of business will be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.
  • 10.7 Our liability for non-delivery of the Goods will be limited to, at our discretion, replacing the Goods within a reasonable time or issuing a refund of the purchase price paid.
  • 10.8 Any claim that any Goods have been delivered damaged or do not materially comply with their description will be notified by you to us and (where appropriate, to the carrier) within 7 days of their delivery. Provided that you return such Goods to us in accordance with clause 15, we will at our sole discretion replace such Goods or issue a refund the price paid for such Goods. The provisions of this clause 10.8 set out your sole remedy in such circumstances.
  • 10.9 Any claim that any Goods have not been delivered to you by us or our appointed carriers where we claim we have delivered the same to you, or left the Goods in a safe place or delivered the Goods to your neighbour and/or our appointed carriers have obtained a signature for the delivery of the Goods (from any of the above (where applicable), such claim must be notified by you to us within 7 days of their expected delivery. We shall then liaise with our carrier and/or our driver and we may require copies of two forms of personal identification documents from you (such as passport, driving licence, bank card etc.) or any third party. Once we have reviewed all documentary evidence and statements from the relevant drivers we shall then come back to you within a reasonable timescale of our decision (to replace such Goods, refund the price paid for such Goods or to not provide any of the aforementioned) which shall be final and binding. The provisions of this clause 10.9 set out your sole remedy in such circumstances.
  • 10.10 We may at our discretion deliver the Goods by instalments in any sequence. Where the Goods are delivered by instalments, no default or failure by us in respect of any one or more instalments will impair the Contract in respect of the Goods previously delivered or undelivered Goods.
  • 10.11 If you fail to take delivery of the Goods or any part thereof at the time agreed for delivery then we will be entitled to cancel or suspend such delivery and all other outstanding deliveries and to charge you for the reasonable loss suffered.

11 - UNLOADING

  • 11.1 It is your responsibility to provide the means for unloading Goods on delivery unless agreed by us in writing otherwise. We will inform you in advance if any special means will be required to unload the Goods at your premises.

12 - RISK AND TITLE

  • 12.1 Risk in the Goods passes when they are delivered to you.
  • 12.2 For the purpose of section 13 of the Sale of Goods Act 1979 we will transfer only such title or rights in respect of the Goods as we have and if the Goods are purchased from a third party will transfer only such title or rights as that party had and has transferred to us.
  • 12.3 We may maintain an action for the price of any Goods notwithstanding that title in them has not passed to you.

13 - PERFORMANCE GOODS

  • 13.1 Performance goods are supplied for specialist use and usually alter the vehicle from manufacturers' specification. They can be subject to extreme use when compared to the usual goods that we supply ("Performance Goods"). The life expectancy and durability of Performance Goods can differ to standard goods depending on the item, and therefore you should note that a claim for failure or wear of the Performance Goods shall not be entertained by us. Any warranty claims sought in relation to Performance Goods shall be strictly subject to the manufacturers' warranty terms for such items. It is also important that you know if an item falls into the category of Performance goods, for example uprated exhausts/suspension/air filters/performance brake parts. If you are unsure it is your responsibility to seek advice.
  • 13.2 No liability shall be accepted by us where you attempt to modify or install Performance Goods where it is known or ought reasonably to be known by you that the Performance Goods have been incorrectly supplied or otherwise not in accordance with your order. Further, due to the stress that is placed on connected parts to which the Performance Goods are supplied, we strongly recommend that specialist advice from our experts is sought prior to purchase to ensure the Performance Goods are satisfactory for your vehicle. It is also recommended that you gain advice from a specialist garage to ensure the item purchased is suitable for your vehicle or planned use.
  • 13.3 In the event that you purchase any Performance Goods, you must ensure that you are aware of the following:
    • 13.3.1 Performance Goods and any modifications to your vehicle may render your motor vehicle insurance to be invalid, and may also invalidate any vehicle warranty cover you may have. We bear no responsibility on any failure by you to advise your insurers or warranty providers, or for the invalidity of such policies;
    • 13.3.2 some Performance Goods are designed solely for track, off road and race use, and it is your responsibility to ensure any alterations made to your vehicle are compliant and in accordance with legal and regulatory requirements in the UK or the country in which you use such vehicle;
    • 13.3.3 Performance Goods and any modifications to your vehicle may adjust the emission output of your vehicle, and it is your responsibility to ensure that any alterations made to your vehicle are compliant with the legal and regulatory requirements for emission in the UK or the country in which you use such vehicle; and
    • 13.3.4 it is your responsibility to ensure that any Performance Goods applied to vehicles or any modified vehicles on public roads are legal, safe and compliant with UK regulatory requirements for use on public roads.
  • 13.4 As Performance Goods are not standard equipment, parts fitted, electrical parts or parts supplied specifically for a performance or modified vehicle cannot be returned unless deemed as faulty under the manufacturers' warranty. Therefore, Performance Goods are only subject to the warranty provisions as contained within clause 14.2.1 below.

14 - WARRANTY

  • 14.1 Subject to clause 13.1, each of the Goods are supplied with the benefit of a warranty given by the Goods' manufacturers (details of which will be provided to you with the Goods or otherwise on request ("the Warranty")) provided that you comply with the conditions set out in clause 14.2 as well as any provided with the Warranty ("Warranty Conditions").
  • 14.2 If Goods become faulty during the period of the Warranty for reasons unconnected with your acts, omissions or misuse of the Goods, you can (subject to clause 14.2.2) opt to use one of the following two options:
    • 14.2.1 notify us in writing and/or by completing a warranty claim form (including a description of the fault) and return such Goods to us. Such Goods shall be returned to the manufacturer for review and testing. Based on the manufacturers' opinion and further subject to clause 14.5 and 14.6, we will repair, (or at our sole option) replace such Goods with the same or superior Goods, without charge or not provide any of the aforementioned. The manufacturer's opinion shall be final and binding and we shall have no further liability to you. If Goods become faulty after expiry of the Warranty, and you request that we replace or repair such Goods, then we shall charge our then standard list price for such repair or replacement; or
    • 14.2.2 where parts and accessories are supplied as part of the MOPAR and Jeep range they are subject to a two year warranty from the date of the sale. Should the Goods you purchased qualify and comply with our Warranty Conditions, they can be exchanged for an immediate replacement of the same Goods purchased (for the avoidance of doubt, no other goods can be exchanged for the Goods purchased and only a like for like exchange will be accepted) and we shall waive our right to have the Goods previously purchased by you and returned for exchange, to be tested.
  • 14.3 Your sole remedy in respect of a failure of the Goods to comply with the Warranty is as set out in the Warranty Conditions.
  • 14.4 We will be afforded reasonable opportunity and facilities to investigate any claims made under the Warranty and you will if so requested in writing by us promptly return any Goods the subject of any claim and any packing materials securely packed and carriage paid to us for examination.
  • 14.5 We will have no liability with regard to any claim in respect of which you have not complied with the claims procedures in the Warranty Conditions.
  • 14.6 The above warranty is given by us subject to us having no liability in respect of any defect arising from wear and tear, wilful damage, negligence, tampering of the Goods, incorrect fitting of the Goods by you and/or a third party, abnormal working conditions, failure to follow our and/or the Goods' manufacturers' instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval.

15 - REFUNDS POLICY

  • 15.1 If you are exercising your right to change your mind in accordance with Clause 5:
    • 15.1.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
    • 15.1.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost or free but you choose to have the Goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
  • 15.2 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
    • 15.2.1 If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us. For information about how to return Goods to us, see clause 5.
  • 15.3 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind, subject to the following:
    • 15.3.1 When you return Goods to us:
      • 15.3.1.1 which are outside the terms of Clause 5 and are incorrectly supplied, provided the Goods are returned as new in their original packaging, these items shall be refunded, exchanged or replaced if they are returned within 14 days of date of purchase of the Goods and proof of purchase is supplied; and
      • 15.3.1.2 for any other reason (outside the terms of Clause 5), we will examine the returned Goods and will either notify you in writing or via e-mail within a reasonable time of the refund (if any at all) to which you are entitled. We will usually process the refund due to you as soon as possible thereafter. For any entitlement of a refund to be due to you, the returned Goods must be in the same condition in which you received them with the original packaging and the product documentation. The Goods must not have been used (such as any smell of without limitation fuel, toxins or rubber shall invalidate any refund due to you) and, where applicable, must not have been removed from the sealed clear packaging. This includes electrical items, which are supplied in sealed clear packaging. Goods returned to us because they fail to comply with the Warranty will be refunded in accordance with the provisions of the Warranty Conditions
  • 15.4 We will pay the costs of return:
    • 15.4.1 if the Goods are faulty or mis-described;
    • 15.4.2 if you are ending the Contract because we have told you of an upcoming change to the Goods or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
    • 15.4.3 on occasions, in accordance with Clause 5.
  • 15.5 We will normally refund any money received from you using the same method originally used by you to pay for your purchase

16 - LIMITATION OF LIABILITY

  • 16.1 Subject to the provisions of these terms, the following provisions set out the entire financial liability of us (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you in respect of:
    • 16.1.1 any breach of these terms; and
    • 16.1.2 any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
  • 16.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979 (as amended)) are, to the fullest extent permitted by law, excluded from the Contract.
  • 16.3 Nothing in these terms excludes or limits our liability:
    • 16.3.1 for death or personal injury caused by our negligence;
    • 16.3.2 under section 2(3) of the Consumer Protection Act 1987;
    • 16.3.3 for fraud or for fraudulent misrepresentation; or
    • 16.3.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
  • 16.4 Subject to clause 16.3, we will not be liable to you for:
    • 16.4.1 any indirect or consequential, special or punitive loss, damage, costs or expenses;
    • 16.4.2 loss of profit;
    • 16.4.3 loss of business;
    • 16.4.4 loss of income or revenue;
    • 16.4.5 loss or corruption of or damage to data;
    • 16.4.6 waste of management or office time; or
    • 16.4.7 depletion of goodwill.
  • 16.5 Subject to clause 16.3, our total liability to you under or connected with these terms will not exceed 125% (one hundred and twenty five per cent) of the price payable for the Goods for any one event or series of connected events.

17 - TERMINATION AND SUSPENSION

  • 17.1 We may at our discretion suspend or terminate the supply of any Goods if you fail to make any payment when and as due or otherwise default in any of your obligations under the Contract or any other agreement with us.
  • 17.2 On the termination of the Contract for any reason:
    • 17.2.1 we will not be obliged to supply any Goods ordered by you unless already paid for; and
    • 17.2.2 all payments payable to us under the Contract will become due immediately upon termination of this Contract despite any other provision.
  • 17.3 The termination of this Contract will not affect the respective rights and liabilities of each of the parties thereto which accrued prior to such termination nor any provisions which either expressly or impliedly are to remain in operation after termination.
  • 17.4 Orders accepted by us are cancellable only at our discretion and we may charge for all work carried out or expenses incurred in relation to the order before our acceptance of cancellation.

18 - ANTI BRIBERY

  • 18.1 You shall:
    • 18.1.1 comply with all applicable laws, statutes, regulations relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010;
    • 18.1.2 not engage in any activity, practice or conduct which would constitute an offence under sections 1, 2 or 6 of the Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK;
    • 18.1.3 not induce or reward us or our directors, officers, representative, contractors or personnel to perform or improperly perform a function or activity in connection with this Contract;
    • 18.1.4 not directly or indirectly request, agree to receive or accept any financial or other advantage as an inducement or a reward for improper performance of a function or activity in connection with this Contract, other than where a bona fide promotions and/or incentive is run by us (see clause 6 for further details on such promotions and incentives);
    • 18.1.5 if you are a business, organisation, partnership, limited liability partnership or a company, have and maintain in place throughout the Contract your own policies and procedures including but not limited to adequate procedures under the Bribery Act 2010 to ensure compliance with the same and to enforce where appropriate;
    • 18.1.6 promptly report to us any request or demand for any undue financial or other advantage of any kind received by us or our directors, officers, representative, contractors or personnel or any undue financial or other advantage of any kind given by us in connection with the performance of this Contract.
  • 18.2 Without prejudice to clause 17.1, we may terminate the supply of any Goods or Services to you forthwith if you breach any of the provisions of clause 18.1 above.

19 - FORCE MAJEURE

  • 19.1 We will not be liable for any failure in the performance of any of our obligations under the Contract caused by factors outside our control.

20 - COMPLAINTS

  • 20.1 If you have any questions or complaints about any Goods supplied by us, please contact us. You can telephone our consumer service team on 01235 832900 or write to us at 188 Park Drive, Abingdon, Oxon OX14 4SR or email at sales@frogsisland4x4.com.
  • 20.2 We are under a legal duty to supply Goods that are in conformity with the Contract. See the box below for a summary of your key legal rights in relation to Goods. Nothing in these terms will affect your legal rights. Summary of your key legal right This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06 The Consumer Rights Act 2015 says Goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your Goods your legal rights entitle you to the following:
    • (i) up to 30 days: if your item is faulty, then you can get a refund.
    • (ii) up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.
    • (iii) After the first six months the burden is on you to prove that the product was faulty at the time of delivery and you have up to six years to claim; if the item can be expected to last up to six years; you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.

21 - ALTERNATIVE DISPUTE RESOLUTION

  • 1. In the event that you have any disputes in relation to Goods purchased from us by you, then both parties shall use reasonable endeavours to resolve the dispute in good faith either via our Customer Service Team who can be contacted by email at sales@frogsisland4x4.com alternatively you call them on 01235 832900
  • 2. However, should any disputes not be resolved to your reasonable satisfaction in accordance with clause 21.1; you have the option, as per the Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015 ('ADR Regulations') to use Alternative Dispute Resolution ('ADR') to resolve your dispute with us. ADR will allow both parties to use an independent third party to review any disputes impartially and act as an intermediary with the view to settling any disputes between us.
  • 3. Please note that fees are payable by both parties where disputes are resolved in accordance with ADR and each party is to bear their own costs for this service.

22 - LAW AND JURISICTION

  • 1. This Contract will be governed by English law and you consent to the non-exclusive jurisdiction of the English courts in all matters regarding it.

23 - NOTICE

  • Any notice given under this Contract will be in writing and may be served personally, by registered or recorded delivery mail, by facsimile transmission (the latter confirmed by post), by email (evidence confirming the same by post) or by any other means which any party specifies by notice to the other.
  • Each party's address for the service of notice will be:
  • Us - the address specified in clause 1.2 or such other address and facsimile number as we specify by notice to you; and
  • You - the address and facsimile number given to us at the time an order is placed with us.
  • A notice will be deemed to have been served: if it was served in person, at the time of service, if it was served by post, 48 hours after it was posted, if it was served by facsimile transmission, at the time of transmission and if via email once it has been transmitted.

24 - DATA PROTECTION

  • We will use personal information you provide to us:
    • To supply the products to you;
    • To process your payment for the products; and
    • If you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
  • We will only give your personal information to [other] third parties where the law either requires or allows us to do so.
  • Please note that we record and monitor telephone conversations that we have with you. The sole purpose of any recording is for training and quality control purposes. Under the Data Protection Act 1998 any personal or confidential information disclosed shall not be made available to any third party (unless required by law to do so) or used for marketing purposes. Recorded conversations are deleted one month after the recording was made.

25 - GENERAL

  • 1. Each of our rights or remedies under the Contract is without prejudice to any other right or remedy that we may have whether under the Contract or not.
  • 2. If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it will to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision will continue in full force and effect.
  • 3. Failure or delay by us in enforcing or partially enforcing any provision of the Contract will not be construed as a waiver of any of our rights under the Contract.
  • 4. Any waiver by us of any breach of, or any default under, any provision of the Contract by you will not be deemed a waiver of any subsequent breach or default and will in no way affect the other terms of the Contract.
  • 5. Save as for any of our Group of Companies which shall be entitled to enforce for its own benefit any of the provisions in this Contract which expressly or by implication apply to or confer a benefit on it, neither of us intend that any term of this Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
  • 6. Subject to clause 25.8, this Contract is personal to the parties and neither party shall assign, transfer, mortgage, charge, subcontract or deal in any other manner with any or all of its rights and obligations under this Contract without the prior written consent of the other party such consent not to be unreasonably withheld or delayed
  • 7. Each party confirms it is acting on its own behalf and not for the benefit of any other person.
  • 8. We may assign, transfer or subcontract any or all of our rights and obligations under this Contract to a member of our group of companies without any requirement to obtain consent from you.

26 - NOTICE OF STATUTORY CONTRACT CANCELLATION UNDER THE DISTANCE SELLING REGULATIONS

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which the good/services are received.
To exercise the right to cancel, you must inform us, by contacting us at Allmakes PR2 4x4 Limited (our contact details are set out below), of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email).
Telephone 01235 832900
Email sales@frogsisland4x4.com
Address 188 Park Drive, Abingdon, Oxon OX14 4SR.
If you have your order reference number, please include this when you contact us so we can respond in the fastest possible time.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation within 14 days To check your entitlement to a full refund, please refer to our Returns & Refunds Policy.

Frogs Island 4x4, 188 Park Drive, Abingdon, Oxon OX14 4SR.

sales@frogsisland4x4.com

I hereby give notice that I cancel my contract of sale for the supply of the following Service/Order from Allmakes PR2 4x4 Limited.

Name of consumer: _____________________
Address of consumer: _____________________
Service reference number: _____________________
Ordered/Received On: _____________________
Signature of consumer (only if this form is notified in paper) _____________________
Date _____________________